It is difficult to order shoes and wear without trying them on. However most of our customers already know their size. If you don’t, follow up our measurements help. If your shoe or wear doesn't fit right, we will change them to the right size.
Please read our return policy carefully and follow all of the instructions listed below. Do not hesitate to contact us with any questions.
You have 30 days from the time of the factory shipment to return or exchange your items. All items returned within this time limit can be exchanged on apropriate size or refunded less shipping charges.
Never ship any items back without our consent. If you are going to return any item, please contact us by e-mail firstname.lastname@example.org to get the detailed instructions.
The returned item must be in new, resalable condition and in the original packing. Worn items are not returnable or exchangeable
Please include instructions to the return parcel telling us what you would like us to do with the item. The instruction must include you order number. If you have forgotten the number, contact us at email@example.com
Shipping charges are not refundable. You are responsible for the cost of shipping your items back to us.
The return policy is not applicable to tutus, costumes, colored pointe shoes and any products made with some specific changes directly for the customer.
Dear friends, we have translated our website into Russian, English, Spanish, Japanese and Chinese languages for your convenience. But because all dispatches are sent internationally, we would like to ask you to fill in your personal information, shipping address and other information only in English language. All international shipping documentation must be completed in English.
Thank you for your understanding.